First, they can be a far more powerful tool in strengthening brand affinity – the extent to which the consumer feels connected to the brand. While traditional advertising struggles to build perceptions that this is a 'cool brand' and 'for people like me', branded social media excels at this. Additionally, based on their buzz-creating dynamic, these newer media venues can be an excellent vehicle for generating trial of new flavors, forms and line extensions.
However, it is clear that Branded Social Media still cannot generate the high levels of broad-based engagement that can be achieved by traditional media. In addition, these new media engagements are strongly driven by selective perception, meaning that they attract those who are already brand users and fans.
These findings suggest that a successful overall advertising plan can be built on the following foundation:
Our research suggests that, with a well-integrated campaign, this type of a model can optimize both the breath of overall brand communications and the powerful role of Branded Social Media in building the committed fan base for a brand. The result: improved ROI for the campaign, and a strengthened equity base to build on in the future.
For more information view the Communicus white paper:
'The Roles of Traditional Advertising and Branded Social Media in a Successful Marketing Communications Campaign'